We hope you are 100% satisfied with your Carbon & Hyde jewels! If for any reason you do not fall in love with your purchase, we will assist you with a prompt refund or exchange. We accept returns & exchanges for unworn goods in their original condition within 7 days of receiving the item. Items sent back after the 7 day period are accepted for exchange or store credit only.
Due to the high cost of covering insured shipping for fine jewelry, all orders sent back for a full refund will receive a 5% restocking fee (domestic orders ) and 7% restocking fee (international orders). If you would like to exchange your item to another item of equal or greater value, no restocking fee will apply. If you would like to exchange a ring order to an item of lesser value, a restocking fee is applied only for the difference in price. If you have ordered an incorrect ring size, all rings can be resized free of cost to the correct finger size. All sale and personalized merchandise are final sale.
To protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value. Refunds will be credited to the original card used to purchase the order, excluding the restocking fee.
Returns & Exchanges are accepted for items purchased on www.carbonandhyde.com only.
Carbon & Hyde reserves the right to refuse a return/exchange of any item that does not meet the above requirements.
Returns Process for US Orders
For our US customers, please follow the below return instructions:
1. Send an e-mail to email@example.com to request your pre-paid shipping label.
2. Put your jewelry back in a shipping box along with your invoice. Jewelry must be kept in the original packaging.
3. Stick your prepaid label on the box.
4. Get your packaged box to UPS. Visit ups.com/dropoff for locations.
5. We’ll receive your return within 2 business days, and get your return processed and refunded ASAP.
Returns Process for International Orders
We aren’t able to issue pre-paid return labels to our international customers at this time. We will help you process a return, and get you a refund as soon as your jewelry returns to our LA shop!
1. Send an e-mail to firstname.lastname@example.org requesting a return.
2. Within 48 hours our Concierge team will email you confirming your return and provide further instructions.
3. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.
4. Seal the box and return it to us!
Please save your tracking number in the event you need to track your package.
ORDERS & SHIPPING
We offer Free UPS 2-Day Express shipping for all domestic orders. To protect your jewelry package, all orders are insured via our secondary jewelry insurance shipping provider, G4Si. We offer UPS Overnight shipping for $25.Sales tax is charged to orders shipped within California only, at the local tax rate. Orders shipped domestically outside of California are exempt from sales tax.
Please note that many of our items are made to order in our Los Angeles shop. Due to the wide variety in ring sizes and metal colors, most rings are made to order and require 5-7 business days to produce. Most one-size items are in stock and ship immediately. If you need your order shipped by a specific date, please send a note with your order or e-mail email@example.com and we will be happy to accommodate your needs.
Special Orders: ship in 5-7 business days
In Stock Items: ship immediately
We offer Flat Rate FedEx Express shipping for all international orders. To protect your jewelry package, all orders are insured via our secondary jewelry insurance shipping provider, G4Si.
Please note that the customer is responsible for any additional customs charges. Shipping times may vary due to customs delays, but rest assured we do our best to get your order to you as quickly as possible.
Return Address and Information
Attn: Returns DepartmentCarbon & Hyde LLC
801 South Flower StreetSuite 355
Los Angeles, CA 90017